Return/Exchange requests can be completed in 3 simple steps.

1. Read through and ensure that your order fulfils the basic criteria for a return/exchange request.
2. Fill up basic information & order information.
3. Wait for 1-3 business days for the instructions to proceed onto the next steps.

Do prepare photos and videos of the key reason why you are looking to conduct a return/exchange request.
The more information you provide, the smoother and faster this process will take.
We typically respond to such requests within 1-3 business days depending on the amount of information provided.